Returns and Refund Policy

Thank you for shopping at our shop. If you are not completely satisfied with your purchase we’re here to help.

How To Return An Item

Your item must be in its original unused condition to be returned unless there is a manufacturer defect. You must return the item within 30 days from the date you received your item.

1. Please email avictuscrafts@gmail.com to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
Avictus

110 R. Comson St., Burabod, Sorsogon City
3. Include in your package a signed letter stating the reason for your return and the original receipt.Return Exceptions

Items can not be returned if they are damaged due to the customer’s own negligence and carelessness. If the item has been tampered with by the customer, the refund will be forfeited.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Contact
If you have any questions about our policies, contact us here.